You have come to the wrong place
Today on the Octopus support board a bug was reported that at first seemed like any normal support request:
As I read through the report, a few things stood out:
- It's from someone at Microsoft
- The title refers to an "Octopus Agent". We have a "Tentacle" but we don't refer to it as Octopus Agent.
- There's a COM+ error that I've never seen before
- The product version number starts with 15. I'm still working on version 1
This isn't the first time I've received a bug report like this:
- Error: Setting up the Octopus Agent failed: System.NullReferenceException
- Error: Setting up octopus agent failed
It turns out that these bug reports refer to a Microsoft tool that seems to go by the name of "Octopus Deployment Tool". I don't know much about it, but it seems to be an internal Microsoft tool that might have something to do with BizTalk.
What really made me chuckle is that the post was from a Microsoft email address (although at least it was only a v- vendor account). I suppose when Microsoft users come to me to ask for support for their own internal tools, I must be doing something right.
What should my standard reply for these kinds of wrongly-directed bug reports be? Here's my attempt:
