You have come to the wrong place

Today on the Octopus support board a bug was reported that at first seemed like any normal support request:

The support request

As I read through the report, a few things stood out:

  1. It's from someone at Microsoft
  2. The title refers to an "Octopus Agent". We have a "Tentacle" but we don't refer to it as Octopus Agent.
  3. There's a COM+ error that I've never seen before
  4. The product version number starts with 15. I'm still working on version 1

This isn't the first time I've received a bug report like this:

It turns out that these bug reports refer to a Microsoft tool that seems to go by the name of "Octopus Deployment Tool". I don't know much about it, but it seems to be an internal Microsoft tool that might have something to do with BizTalk.

What really made me chuckle is that the post was from a Microsoft email address (although at least it was only a v- vendor account). I suppose when Microsoft users come to me to ask for support for their own internal tools, I must be doing something right.

What should my standard reply for these kinds of wrongly-directed bug reports be? Here's my attempt:

My reply

A picture of me

Welcome, my name is Paul Stovell. I live in Brisbane and work on Octopus Deploy, an automated deployment tool.

Prior to founding Octopus Deploy, I worked for an investment bank in London building WPF applications, and before that I worked for Readify, an Australian .NET consulting firm. I also worked on a number of open source projects and was an active user group presenter. I was a Microsoft MVP for WPF from 2006 to 2013.

22 May 2012

Nice reply ... so have they bought a copy yet? ;-)

Stein Gran
Stein Gran
24 May 2012

Hehe, that was a very good answer! ;-)